Shipping Policy

At FortiNovus, our trusted global print provider, ensures us of high-quality production and timely shipping of our products. Below is everything you need to know about our shipping process.

Processing Time

Each order is made-to-order, meaning we begin production after your purchase is confirmed. Please allow 2-5 business days for processing before your order is shipped.

Estimated Shipping Times

Shipping times vary based on your location. Below are the estimated delivery times after your order has been processed:

United States & Canada: 5-10 business days
United Kingdom & Europe: 7-14 business days
Australia & New Zealand: 7-14 business days
International Orders: 10-20 business days

We are unable to ship to PO Box's. Please provide us with an alternative physical address.

Please note: These are estimated delivery times and may vary due to factors such as customs processing, holidays, and carrier delays.

Tracking Your Order

Once your order has shipped, you will receive an email with a tracking number to monitor your package’s journey. Please allow 24-48 hours for tracking updates to reflect in the system.

Shipping Costs

We do offer free shipping in both The United States and Canada.

Shipping costs are calculated at checkout based on your location and the size of your order. We strive to offer competitive shipping rates while ensuring safe and secure delivery.

Lost or Delayed Packages

If your package has not arrived within the estimated timeframe, please check your tracking details first. If you need further assistance, contact us at [your support email], and we will be happy to help.

Damaged or Incorrect Orders

We take quality seriously, but if your order arrives damaged or incorrect, please contact us within 7 days of delivery. Kindly provide photos of the issue, and we will arrange a replacement at no additional cost.

International Orders & Customs Fees

For international customers, customs duties, taxes, or import fees may apply depending on your country’s regulations. These charges are the responsibility of the buyer and are not included in our product prices or shipping fees.